Warranty, Exchange & Return Policy

Warranty, Exchanges and Return Policy

Thank you for trusting us with your eyewear and/or contacts. All of our products are carefully handled and crafted with the utmost care and precision by either us or our labs and vendors. We hope that you love and enjoy your new purchase and we want you to be completely satisfied with your new eyewear and/or contacts. With all things that are made, situations may occur that may lead you to not being completely satisfied with your purchase. In the event of that occurrence, please review the Warranty, Exchange and Return policy below.

Return/Refund Policy

Because eyeglass lens orders are highly customized to you and cannot be canceled once they have been placed and shipped, We cannot allow any returns or refunds on any eyeglass purchases.

Contact lenses Returns & Exchanges

Contact lens supplies may be returned for a full refund within 30 days from the date of purchase. Any portion of the contact lens supplies that were used from the original order will be prorated from the refund amount. Contact lenses must be returned in the original unopened packaging and in sale-able condition to be considered as part of the refund.

If a portion of your purchase was made using insurance benefits, we are unable to reinstate benefits. You must contact your insurance company.

Eyewear Exchanges

Exchanges for lenses are permitted up to 30 days from the date of purchase valued at the same retail price as the original order. Under the circumstance that patient wants to upgrade lens designs or features, patient will be responsible for the difference in price.

In the event that changes need to be made to prescription lenses due to the following but not limited to: prescription changes, material or design changes, measurement changes, manufacturer changes and other lens remake issues, Eye Q Vision will cover the cost to replace lenses one(1) time within 30 days from the date of purchase at no cost to the patient. No refund or credit will be provided to price adjustments as lenses are being changed at no additional cost to the patient.

Warranty

All complete pairs of eyeglasses purchased at Eye Q Vision have a one(1) year limited manufacturer warranty from the date of purchase. In the case that you experience any manufacturer defects within the year, we will replace parts or the frame in its entirety at no charge.
Eyeglass lenses with Anti-Glare/Scratch resistant coating also have a one(1) year warranty from date of pick up with a one(1) time remake allowance through your insurance. (some exclusions may apply)*

Damaged pairs of glasses (frame and/or lenses) must be presented and exchanged to receive warranty replacements.

Eye Q Vision offers a lifetime warranty on any frames purchased from our office for minor repairs (i.e. nose pads, screws, adjustments, loose lenses)

What is not covered: Lost or stolen glasses, any damages to the frames due to normal wear and tear, unauthorized repairs, introduction of any foreign objects to the product and unauthorized product modifications or alterations such as but not limited to: any use of glue (i.e.super glue or hot glue), welding, soldering or tape.


Hours

Sycamore Office

Monday:

Closed

Tuesday:

9:00 am-7:00 pm

Wednesday:

9:00 am-5:00 pm

Thursday:

9:00 am-7:00 pm

Friday:

9:00 am-5:00 pm

Saturday:

1st and 3rd Saturday

9:00 am-2:00 pm

Sunday:

Closed